Request account deletion
If you cannot use the app, you can still request deletion of your NURI WALLET account and associated service data from this page.
Delete directly in the app
If you can sign in, open Account & Legal and choose Delete account. This is the canonical immediate path and requires device authentication, the six-digit PIN, and explicit deletion confirmation.
External deletion request
If you cannot access the app, use the button below to contact the privacy team.
- Send the request from the email address registered to the account.
- Include the username and registered phone number in the message.
- Complete the identity-verification steps provided by the Company.
Data deleted
After identity verification, we delete the account profile, contact-verification state, wallet and user-node lifecycle records, linked device, pairing, approval and signing state, and applicable stored social authorization grants.
Data that may be retained
Minimum records required for legal compliance, security auditing, fraud prevention, or dispute response may be retained for a limited period necessary for those purposes.
Do not email a PIN, account password, private key, recovery phrase, or verification code. Our staff will not ask for those secrets.
Email an account deletion request